Sarah from Brockville, ON ... one of our mail order customers ... September 12, 2017 23:45
Sarah from Brockville, ON is one of our "Mail Order Customers" as she is out of our delivery area and we really appreciate the time she took to let us know what she thinks of our hay and our service!
"Got my bale of B-quality hay, that only took the weekend to get here 😍 Normally I pay $25 for 90oz of hay from the pet store (insane), but getting a whole bale for $55? Sign me up any day. I'm not in the rage of delivery, but I'm so relieved there was a solution to pay extra for shipping. Donna took such good care of me over email and answered all my silly questions with so much patience. Will 100% be ordering again! Thank you so much, and fingers crossed the baby buns love it as much as I do 🙈❤️"
Thank you so much Sarah! We really appreciate your business!
We love getting nice emails from non clients too! September 09, 2016 09:45
Sometimes it is just the right thing to do to walk away from a sale and point the client in the right direction to buy the product they need closer to home so they don't incur high shipping costs ...
This lovely lady lives in the USA and was interested in purchasing product from us and I knew with shipping factored in, it simply wouldn't be fair to accept her order and take her money so I sourced the product for her in her State and sent her the link and received this email back from her ...
"Thank you so much for your honesty. I can't express exactly how much that means to me. I wish that there were more people and companies with the degree of integrity that you have.
Our timothy hay continues to impress the bunnies! August 11, 2016 23:15
Jaki from Kitchener was kind enough to write:
"My bunny LOVES your timothy hay! You guys are wonderful. Thank you!"
Thank you so much Jaki for taking the time to let us know! We appreciate your feedback so much!
Joey the kangaroo gave us a "paws up" for our hay! July 29, 2016 12:22
Joey is owned by Ringtail Ranch and Rescue and he loved our timothy hay and thought the alfalfa hay we brought along as a special treat for him was really special as well!
Joey happily does regular "Roo" stuff on a daily basis which includes grazing on grass and hay and he also visits special needs schools, does walks for special events like autism awareness, and is available for corporate and private events ...
Roger loved meeting and visiting with Joey and we were happy to provide him with nutritious and tasty hay from our fields to meet his dietary requirements!
To learn more about Joey and Ringtail Ranch and the wonderful work they do, visit their website at: www.ringtailranchandrescue.com
Another "thumbs up" for our hay products! July 22, 2016 04:38
Liv from Toronto was kind enough to email to let me know how happy she was with our hay!
"Thank you! I received the hay- it is great, exactly what my two guinea pigs needed at a better price than the pet shop hay I have been buying!"
You are very welcome Liv! We are so happy you like the hay we are producing and you love the savings it offers to you!
Our straw bales were a hit!!! July 12, 2016 02:11
Justine from St Mary's, ON is planning a birthday party for her little guy and the theme will be "My First Rodeo"!
We were happy to provide the beautiful golden straw bales for the event and to also send along some horse shoes so the guests could have a good old fashioned game of Horse Shoe throwing at the party!
Its so nice to get messages like this back from our customers ...
"Roger just delivered the straw. What a nice man! I can't say enough thanks and how happy I am to have found your ad!"
Thank you so much for your business Justine and I hope you have a wonderful birthday party for your little cowboy!
Another nice message on our hay! June 27, 2016 01:46
Brooke was kind enough to write this message this morning on our hay ...
"Got to recommend this hay, my guinea girls love it! "
Thank you so much for taking the time to do so! We appreciate your comments and your business!
Oshawa Guinea Pigs LOVE our hay!!! June 23, 2016 02:51
Jillian from Oshawa wrote:
"No sooner do I put the hay in their enclosures and they are having a hay buffet! Thank you!!!"
You are very welcome Jillian! SO glad to hear your guinea pigs gave our hay a "thumbs up" and they are enjoying their feast!
Rabbits love our timothy hay too! June 20, 2016 12:47
Serena from Brampton was kind enough to send this message to us today ...
I would just like to send a big THANK YOU for delivering and
providing my rabbits with quality timothy hay. It is so hard
to find strictly timothy hay bales here in my area, so I am
very satisfied and happy with the prompt delivery of the hay
despite the distance
I finally got to switching over to your hay and I must say,
it's a hit with our rabbits, our pellet-loving rabbit dived
straight into the hay pile I brought in when refilling their hay. much thanks! keep up the awesome work!"
You are so welcome Serena! Thanks for letting us know!
Thanks Port Dover for commenting on our service! June 20, 2016 00:00"We got a delivery on Monday and are very pleased. Such a treat to have it delivered too. Thanks so much."
Thank you for taking the time to comment on our hay and customer service! June 18, 2016 13:43
Another "thumbs up" from a happy guinea pig owner on our hay! June 18, 2016 02:23
Another "thumbs up" from Brampton, Ontario!
"Hi, there. Just thanking you for the great product and service provided. Our guinea pigs love the hay. We look forward to doing business again. Thank you.
You are very welcome Trevor - we look forward to continuing to do business with you in the future!
The verdict is in! Guinea pigs LOVE our hay!!! June 05, 2016 13:59
Jaye from Oshawa contacted us to say:
" Hi! Just wanted to say thank you! The bale is great, my pigs LOVE the fresh hay (no comparison to the store bags that who knows when they were cut, sitting in a warehouse, and shipped from). I won't go back to pet store bags. This is far better product and a far better price.
I'm sorry again for not being able to be home to meet Roger for the drop off. I look forward to meeting him in the future for future purchases